Contact Information

General Overview

This page outlines the official communication channels available for customer support, account-related inquiries, data protection requests, complaints, and formal correspondence.

Users are advised to choose the most appropriate contact method depending on the nature and urgency of their request.

When submitting inquiries related to accounts, payments, verification, or personal data, users should provide sufficient details to help identify the issue while avoiding the inclusion of unnecessary sensitive information.

Official Contact Methods

Email: [email protected]

Online Contact Form:
Users may submit requests through the secure contact form or support section available on the website. This channel is suitable for general questions, technical issues, account assistance, and complaints.

Postal Address:
Novatrix SRL
Registration Number: 3-102-893958
Province 03 of Cartago, County 07 of Oreamuno
Potrero Cerrado, North Side of Manuel Avila Camacho School
White House with Black Gate
Costa Rica, 30703

Live Chat:
Where available, live chat can be used for quick assistance and basic account-related support.

Submitting a Request

To ensure efficient handling, each request should include:

• a clear subject line
• relevant account or website identifier (if applicable)
• a concise description of the issue

This helps ensure proper routing and reduces the need for follow-up questions.

Users should avoid sharing sensitive data such as passwords, full payment card numbers, authentication codes, or any other unnecessary confidential information via email or web forms.

Response Times

Response times may vary depending on the complexity of the request and the completeness of the information provided.

Standard support inquiries are typically processed before formal legal or regulatory matters, unless urgency is clearly indicated.

Where additional verification is required, users may be asked to provide further information before the request can be fully processed.

Data Protection Requests

Requests related to data subject rights—such as access, correction, deletion, restriction, objection, or data portability—should be submitted via the official email address or contact form.

The request should clearly specify the privacy right being exercised.

The operator may request additional information to verify identity before processing any personal data-related action.

Legal and Regulatory Requests

Formal correspondence from regulatory authorities, government agencies, legal representatives, or law enforcement should be submitted in writing via the official email address or postal address listed above.

Legal requests should include:

• the identity of the requesting party
• the legal basis for the request
• any relevant deadlines or reference numbers

Updates to Contact Information

Contact details may be updated from time to time due to changes in support processes, operational requirements, or communication channels.

Users are encouraged to verify the most recent contact information published on the website before submitting time-sensitive requests.